Frequently Asked Questions

Everything you need to know about your favorite Korean beauty rituals.

Are your products 100% authentic?

Yes, we are an authorized retailer of LANEIGE. All products are sourced directly from the manufacturer in South Korea to ensure 100% authenticity and freshness.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while express options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.

Does LANEIGE test on animals?

LANEIGE does not conduct animal testing on its products or ingredients, except where required by law. We are committed to ethical sourcing and product safety.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.