Returns & Exchanges

We want you to love your glow. If you are not completely satisfied with your LANEIGE purchase, we offer a hassle-free return or exchange within 30 days of the delivery date.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack the unused or gently used products in their original packaging, ensuring all caps and lids are securely tightened to prevent leaks.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping marks.

4

Receive Your Refund

Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing